About Personal Information Protection

Hitachi Information & Control Solutions, Ltd.'s Approach to Personal Information Protection

As a global supplier that can provide total solutions, Hitachi Information & Control Solutions, Ltd. handles a variety of information: including our own technical information, and information entrusted to us by customers. Given this situation, and to ensure that such information is treated with the respect it deserves, Hitachi Information & Control Solutions, Ltd. has established an information control system and is implementing it thoroughly.
In light of these issues, together with the specification of rules and establishment of a management system, Hitachi Information & Control Solutions, Ltd. has fixed the personal information protection policy given below, informed executive staff and workers, and is striving to protect personal information appropriately by following this policy.

Definition of Personal Information

For Hitachi Information & Control Solutions, Ltd. personal information is information that is related to existing persons and that can be used to identify specific person (for example, names, birth dates, numbers assigned to individuals, symbols or other marks, images, or voice recordings, and relevant information). This includes information that cannot be used to identify individuals by itself, but can be used to identify individuals by easy cross-referencing with other data. Personal information is not limited just to information that can identify individuals, but also includes all information that indicates facts, decisions, or evaluations relating to a person's attributes (such as a person's height or build, finances, work type, or position).

Based on the Personal Information Protection Policy given below, Hitachi Information & Control Solutions, Ltd. will pay detailed attention to, and expend the utmost efforts on, protecting and managing such information.

Scope

This "About Personal Information Protection" document establishes the handling of personal customer information by Hitachi Information & Control Solutions, Ltd.

Personal Information Protection Policy of Hitachi Information & Control Solutions, Ltd.

Collecting, Using, and Providing Personal Information

While carefully considering the entrusting of customer information during company activities, Hitachi Information & Control Solutions, Ltd. will handle such information appropriately by establishing a management system for personal information protection for each type business, and also by following stipulated rules for collecting, using, or providing personal information.

Following Laws and Norms

For the handling of personal information, Hitachi Information & Control Solutions, Ltd. will follow the Japanese laws and norms applicable to the protection of relevant personal information. Also, Hitachi Information & Control Solutions, Ltd. will create and follow personal information management rules that conform to these laws and norms.

Implementing Safety Measures

To ensure the correctness and safety of personal information, in accordance with the rules for information security, Hitachi Information & Control Solutions, Ltd. will implement various measures (such as managing access to personal information, restricting the means for transporting personal information outside the company, and preventing incorrect access (such as the loss, destruction, falsification, or leakage of information).

Respecting a Person's Rights Regarding His or Her Personal Information

When a customer makes a request to reveal, correct, or delete his or her own personal information, or seeks to prevent the use or provision of such information, Hitachi Information & Control Solutions, Ltd. will respond with sincerity, respecting the customer's rights related to that personal information.

Establishing Rules for Managing Personal Information Protection, and Making Continual Improvements

Hitachi Information & Control Solutions, Ltd. will make sure that executive staff and workers recognize the importance of personal information protection, and will steadily establish rules for managing personal information to ensure that such information is used appropriately and is protected. These rules will be maintained and improved continually.

Purpose of Using Personal Information, and Providing to Third Parties

1. Hitachi Information & Control Solutions, Ltd. will use personal information only to achieve the following listed purposes.
   
   1. To send guides for conventions or meetings, or guides for new products
   2. To provide various types of member services
   3. To provide after-service for products
   4. To respond to various types of inquiries
   5. To perform analysis to improve products and services
   6. To perform analysis based on surveys
   7. To execute contracts between a customer and Hitachi Information & Control Solutions, Ltd.
   8. To contact for discussions or meetings with customers
   9. To provide personal information to Hitachi Engineering group companies when Hitachi Information & Control Solutions, Ltd. co-operates with a Hitachi Engineering group company to carry out some business tasks.
2. Hitachi Information & Control Solutions, Ltd. will not provide customer personal information to third party without first obtaining consent from the customer, except in the following circumstances:
   
   1. When required by law
   2. When required to protect human life, to avoid injury, or to protect assets, and when obtaining customer consent would be difficult.
   3. When required to co-operate with the lawful activities of a national agency, local government organization, or person or organization entrusted with such a task, and obtaining customer consent would interfere, or be likely to interfere, with the carrying out of such activities.
   4. When entrusted with the handling of personal information, in the range of activities required to reach the purpose of the use.
   5. When required to improve public health or improve the healthy upbringing of children, and when obtaining customer consent would be difficult.
   6. When providing personal information to continue business activities when business-related events such as mergers occur.
3. When required to do so for business activities in which Hitachi Information & Control Solutions, Ltd. is co-operating with Hitachi Engineering group companies, Hitachi Information & Control Solutions, Ltd. sometimes provides Hitachi Engineering group companies with personal information (such as names, workplaces, home addresses, telephone numbers, fax numbers, email addresses etc.). In such cases, the customer personal information is provided on paper or electronic media. The customer can request Hitachi Information & Control Solutions, Ltd. to stop the provision of the personal information to a Hitachi Engineering group company.

About Usage of Cookies and Web Beacons

To aid customers use Hitachi Information & Control Solutions, Ltd. websites more conveniently, some Hitachi Information & Control Solutions, Ltd. websites may use cookies or web beacons (clear GIF).
By adjusting their web browser settings, customers can refuse cookies or display warnings when cookies are installed. For details, see the documentation for you web browser. By refusing to accept cookies, customers can refuse web beacons.
However, please understand that a refuse to use cookies may prevent usage of all or part of the services provided by the Hitachi Information & Control Solutions, Ltd. websites.

Terms

1. Cookie
   A cookie is piece of information that enables interaction between the web server that manages a website and a customer's web browser. A cookie may be stored as a file on the customer's computer disk. When a cookie is used, the web server can record information such as which computer visited which pages on the website. However, Hitachi Information & Control Solutions, Ltd. cannot identify an individual customer unless the customer enters his or her own personal information into the website.
   
2. Web beacon
   This technology, which functions with a cookie, enables the beacon owner to know how many times a customer accessed a particular page. However, unless the customer enters his or her own personal information when, or after, the cookie accepted, Hitachi Information & Control Solutions, Ltd. cannot identify an individual customer.
   

Request to Customers

1. Most of the services provided by Hitachi Information & Control Solutions, Ltd. can be used without requiring customer personal information. However, please understand that some services cannot be provided unless the customer provides personal information to Hitachi Information & Control Solutions, Ltd.
2. Please understand that Hitachi Information & Control Solutions, Ltd. is not responsible for the safety of personal information at websites of other companies which are linked to the website of Hitachi Information & Control Solutions, Ltd.
3. It is assumed that the customer agrees to the contents of this "About Personal Information Protection" document when the customer enters personal information into a Hitachi Information & Control Solutions, Ltd. website. If the customer does not agree with this "About Personal Information Protection" document, the customer may be unable to use some of the Hitachi Information & Control Solutions, Ltd. services (including responses to inquiries, etc.).

About Requests to Reveal, Correct, Add, Delete Personal Information

For customer personal information maintained by Hitachi Information & Control Solutions, Ltd., please carry out the following when requesting Hitachi Information & Control Solutions, Ltd. to reveal, correct, add, delete, stop usage of, stop providing to a third party, or provide a purpose-of-use report for personal information (hereafter, collectively referred to as "reveal, etc.").

1. For requests to reveal, etc., personal information provided by a customer to Hitachi Information & Control Solutions, Ltd., please contact following inquiry.
2. Hitachi Information & Control Solutions, Ltd. will send the necessary forms including "Request Form to Reveal, etc, Personal Information" by post.
3. Please sent the document "Request Form to Reveal, etc, Personal Information" with all information entered, providing document proving the customer's identify ("About Documents Proving a Customer's Identify") and Fee payment confirmation in a registered letter to the following inquiry. In case of revealing Personal Information by customer request, service fee and other related cost shall be paid by customer.

• security_info@head.hitachi-hec.co.jp

Special Notes

1. The personal information protection policy of Hitachi Information & Control Solutions, Ltd. is based on Japanese law.
2. Hitachi Information & Control Solutions, Ltd. may modify this "About Personal Information Protection" document as appropriate to accommodate improvements in the handling of personal information, or changes or additions to laws or other norms.
3. This "About Personal Information Protection" document goes into effect from the day it is published (including the update day).
4. If statements in this document are covered by individual regulations regarding personal information, those regulations take precedence.

Inquiries

To make requests to reveal, etc., personal information, sending complaints, inquiries about Hitachi Engineering Co., Ltd's Personal Information Protection, please contact the following inquiry.

Hitachi Information & Control Solutions, Ltd.
Tokyo Office
World trading Center Bldg. 33F
2-4-1, Hamamatsu-cho, Minato-ku,
Tokyo 105-6133
Japan
E-mail: security_info@head.hitachi-hec.co.jp

Note: Personal information sent to the above contact addresses is not preserved by Hitachi Information & Control Solutions, Ltd., and is deleted when a reply is made to the inquiry.